Step-by-step: how a renter actually gets an ARO apartment
There is no central ARO application. Each building runs its own affordable leasing, so the workflow is repeated building by building.
- 1
Estimate your AMI tier
Add up gross (pre-tax) annual income for everyone who will live in the unit, then compare it to the City's table for your household size. Write down which tiers you fall under.
- 2
Build a shortlist from the City dataset
Use our listings directory (drawn from the City's ARO dataset) to pick 5–10 buildings in areas you can realistically live. Note each building's phone number and manager.
- 3
Call or email each leasing office
Ask specifically for the affordable or ARO leasing contact — general leasing staff may only know market-rate availability. Use the questions below.
- 4
Get on every list you qualify for
If a building has no vacancy, ask whether it keeps an interest list or waitlist and how to join. Record the date and the name of the person you spoke with.
- 5
Submit a complete application when a unit opens
Incomplete files are the most common reason applications stall. Have income, ID, and household documents ready before you call back.
- 6
Complete income certification
The property verifies your income against the unit's AMI tier. Respond to document requests quickly and keep copies of everything you send.
- 7
Review and sign the lease
Confirm the rent, the AMI tier, what utilities are included, and when your income will be recertified.